Customer Service
- Contact Us
- Big John Media
- Sole Proprietor: Juan Lumbreras
- PO BOX 591488 Houston, TX 77259
- customerservice@bigjohnmedia.com
- (281)317-0285
Frequently Asked Questions
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Payment
- Viewing Orders\Updating Account Information
- Shipping & Delivery
- Yes,I ship International. Shipping is calculated in the shopping cart.
- Items are always shipped and packaged with the utmost care.
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Shipping Method (Domestic) Shipping Timeframe First Class Usually arrives within 4 to 7 business days
Priority Usually arrives within 3 to 5 business days
Express Usually arrives within 1 to 2 business days
Media Mail Usually arrives within 5 to 9 business days
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Table is provided for reference only and shipping times are not guaranteed and delivery time may fluctuate especially during peak times like holidays. - International Buyers Please Note: Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to bidding/buying. These charges are normally collected by the delivering freight (shipping) company or when you pick the item up, do not confuse them for additional shipping charges. We do not mark merchandise values below value or mark items as "gifts" - US and International government regulations prohibit such behavior.
- Privacy & Security
- We utilize 128-bit encryption to keep your information safe and secure. No information obtained is sold, traded, or shared with any third-party. More Information about privacy available here. When ordering with Google Checkout you are transfered to a secure page on Google for added security.
- Returns & Replacements
- All products come with a 7-day guarantee, no questions asked and no restocking fees. If you are not satisfied with your order just let us know within the first 7 days of receipt and get a full refund less shipping and handling. Buyer is responsible for return shipping cost and shipping costs are non-refundable. Items must be received in the same condition as they were originally sold. Factory sealed Items cannot be returned once they are opened.
- Payment
- Payment options available are Google Checkout and Check/Money Order.
- Viewing Orders\Updating Account Information
- Your information and order history can be viewed on your account page.
